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Zyene Reviews
Zyene Reviews

Big love for local businesses

Review management software for local businesses.

Zyene Reviews brings text and email requests, connected reviews, and AI-assisted replies into one workspace. Choose reviewed drafts or automatic replies for eligible new Google reviews.

  • 7-day trial · card required
  • Plans from $29.99/month
  • Cancel in Billing

Your selected plan bills automatically after the trial unless you cancel.

Your Reviews

See what your customers are saying

Last 30 days

Juniper Coffee · Main Street Example data

4.8Average Rating↑ +12%
248Total Reviews↑ +28%
92%Response Rate↑ +18%
Recent ReviewsView all
★★★★★

“Amazing service! Highly recommend!”

2 days ago
★★★★★

“Best coffee shop in town!”

4 days ago
★★★★★

“Great atmosphere and friendly staff.”

1 week ago
★★★★★

“Fantastic experience!
Will be back!”

Google review
★★★★★

“Best latte in town.
Staff are so friendly!”

Facebook review
Review request sentText to JordanJust now
Zyene Reviews

Zyene Reviews

How was your
experience?

Choose a rating

Choose a rating to continue

It only takes a minute.

Connects to the places your customers already talk about you

  • Google Business Profile
  • Facebook
  • Yelp
  • Square
All integrations

How it works

From a happy visit to a Google review in under a minute.

  1. Send a branded request by text or email after a visit, or let customers scan a QR code or tap an NFC stand.

    Learn more: Ask at the right moment
  2. Your review page drafts a short review from what they liked. They edit it, then post it to Google themselves.

    Learn more: Make reviewing effortless
  3. AI drafts every Google reply in your tone. Approve each one, or let eligible reviews get answered automatically.

    Learn more: Reply in your voice

Try it yourself

Click around a real workspace.

Open a sample coffee shop's inbox, pick a reply tone and see how reviews, requests and reporting fit together.

Workspace / Reviews & replies
YOUR REPUTATION, IN ONE PLACE

Review inbox

3 awaiting a reply

Choose your settings, then watch a new Google review receive a reply.

Reply tone

Automatic replies are off.

Local simulation. Nothing is published to Google. Existing inbox reviews stay unchanged.

JM
Jordan M.

google · 2 hours ago

The team made us feel so welcome. Great coffee, a lovely space, and the kind of service that makes you want to come back.

A reply that sounds like youAI draft
119/1,500

Choose a tone, edit the draft, then publish.

The platform

Everything your reputation needs. Nothing it doesn't.

Every Google review answered, even on your busiest day.

Pick the star ratings and a tone. New reviews get a thoughtful reply without you lifting a finger. Turn it off anytime.

Automatic replies

Requests that sound like you.

Text or email, sent now or after the visit, with a gentle reminder.

Review requests

Hi Jordan, thanks for visiting Juniper Coffee today. Mind sharing how it went? It takes 30 seconds.collectratings.com/r/juniper

Reminder on day 7 if there's no reply

Tap, scan, review.

Print a QR poster or order NFC stands in the app for $4.99 each.

NFC review stands
An NFC and QR review stand on a café counter, inviting customers to tap their phone or scan to leave a Google review

Hear what they keep saying.

Smart Insights groups reviews into themes so you know what to fix first.

Smart Insights

Show up in AI answers.

Customers ask ChatGPT, Claude and Gemini where to go. See if they recommend you.

AI visibility
Explore all features

Automation

Set it up once. It runs after every visit.

Connect Square or send a webhook when a job is done. Zyene times the request and suggests a draft the customer can edit, then they post their own review and Zyene helps you reply.

See integrations
  1. Visit endsSquare checkout, 2:14 pm
  2. Request sentText to Jordan, 2:16 pm
  3. Draft suggestedJordan edits it on your review page
  4. Posted on GoogleJordan posts the review
  5. Reply publishedFriendly tone, automatically

Pricing

Priced for local businesses, not enterprise budgets.

One location or a growing team. No contracts and no cancellation fees.

StarterOne business location

Current price: $29.99/month

Daily equivalent $0.99/day

Billed monthly. Cancel anytime.

  • Google, Facebook and Yelp reviews in one inbox
  • SMS and email review requests
  • AI reply drafts and automatic Google replies
  • QR codes, review page and competitor tracking
Start 7-day free trial

FAQ

Questions, answered.

Something else on your mind?

Talk to a real person
How does the 7-day free trial work?

Choose Starter or Professional and add a card to start an eligible 7-day trial with the selected plan's features and limits. The subscription price and billing period are shown before checkout. Your subscription bills automatically when the trial ends unless you cancel in Billing. Special offers may have different terms shown at checkout.

How do review requests work?

You can send a branded review request by email, SMS, shareable link, or QR code. Each request opens your review page so customers can share feedback, and your team has a clear next step.

What does a customer see when they scan our QR code?

Your branded review page. They rate the visit, pick what they liked from tags you set, and get a short review drafted from those choices. They can edit it, then one tap copies the text and opens your Google review form. Zyene never posts a review for the customer. You can print or download the QR code from your dashboard, or order NFC review stands inside the app.

Can Zyene show whether ChatGPT or Google AI mention my business?

Yes. In Google SEO & AEO you add the questions your customers ask, such as “best burgers in Kansas City”, and Zyene checks answers from AI assistants like ChatGPT, Perplexity, and Gemini to see whether you or a competitor are mentioned. It also scores your Google Business Profile and flags broken links on it. AI answers vary between runs, so results are samples rather than a fixed ranking.

Does Zyene post AI replies directly to Google?

Yes. You can review and publish AI drafts yourself, or enable automatic replies for new, unanswered Google reviews at the selected business. Choose eligible star ratings and a Professional, Friendly, or Concise tone. Automatic replies publish publicly without individual approval; existing reviews are excluded. Business replies have no monthly quota on eligible active or trialing paid plans. You can turn it off anytime; replies already processing may still finish.

Can I manage multiple locations?

Yes. The Professional plan supports up to 3 locations with independent limits per location. Enterprise plans offer unlimited locations.

How does private feedback work?

Every customer gets the same review link and can post a public review. Zyene also offers an optional private form so a customer can reach your team directly. When a customer picks a lower rating, the page shows that private form alongside a link to post on Google, so nobody is blocked from or steered away from a public review. Private feedback does not remove an existing Google review.

Can I cancel anytime?

Cancel future renewals in Billing. To avoid the automatic charge after an eligible trial, cancel before it ends. Check your selected billing period and checkout terms.

The local business guide

A stronger reputation starts with a simple routine.

Practical steps to collect useful feedback, reply with care, and make every customer feel heard.

Your best customers are ready to talk about you.

Make it easy for them. Try Zyene free for 7 days and let the routine run itself.

A café owner reading new customer feedback on a tablet behind the counter