Browse guides by topic below, or email our support team — available Monday through Friday, 9am–6pm EST.
Email support@zyenereviews.comSet up your account, connect Google Business Profile, and send your first review request.
Creating Your Account
How to sign up for Zyene Reviews, choose your plan, and get started in under 5 minutes.
Connecting Your Google Business Profile
How to connect your Google Business Profile to Zyene so reviews are monitored and responses can be published in one click.
Sending Your First Review Request
How to create and send your first review request to a customer — manually or via an automated campaign.
Understanding Your Dashboard
An overview of every section of the Zyene Reviews dashboard — what each metric means and where to find what you need.
Monitor your inbox, use AI replies, set up auto-commenter, and export reviews.
Reading and Managing Your Review Inbox
How to use the Zyene review inbox — filtering, sorting, marking as reviewed, and managing reviews across multiple platforms.
Using AI Reply Suggestions
How to use Zyene's AI reply feature to generate, edit, and publish professional responses to any review in seconds.
Setting Up the Auto-Commenter
The Auto-Commenter automatically publishes AI responses to 4-star and 5-star reviews — so your review inbox stays current even when you're busy.
Exporting Your Reviews
How to export your reviews to CSV — for reporting, analysis, or importing into other tools.
Create review request campaigns, manage SMS and email settings, and set up follow-ups.
Creating a Review Request Campaign
How to set up a review request campaign in Zyene — from choosing your audience to configuring timing, message, and channel.
SMS vs. Email Campaigns: Which Should You Use?
Comparing SMS and email review requests — response rates, best use cases, and when to use both together.
Campaign Message Templates
How to use, customize, and create your own review request message templates in Zyene.
Setting Up Follow-Up Messages
How to configure automatic follow-up review request messages for customers who didn't respond to the initial request.
Understand your dashboard metrics, read the engagement funnel, and export reports.
Understanding Your Analytics Dashboard
A full explanation of every metric in your Zyene analytics dashboard — what each number means and how to use it.
Reading the Review Request Engagement Funnel
How to interpret your review request funnel — from send to delivery to click to review — and identify where you're losing customers.
Generating PDF Reports
How to generate and download PDF performance reports to share with stakeholders, clients, or your team.
Manage your subscription, understand usage limits, and change your plan.
Plans and Pricing
Overview of Zyene's subscription plans — what's included in each, pricing, and which plan is right for your business.
Upgrading or Changing Your Plan
How to upgrade from your current plan to a higher tier, or switch between monthly and annual billing.
Understanding Usage Limits
How SMS credits, review request limits, and team member limits work in Zyene — and what happens when you reach them.
Canceling Your Subscription
How to cancel your Zyene subscription — what happens to your data, when billing stops, and how to reactivate if you change your mind.
Connect Zapier, use the REST API, embed review widgets, and link external services.
Connecting Your Google Account
How to connect your Google account to Zyene — for Google Business Profile review monitoring and response publishing.
Setting Up the Zapier Integration
How to connect Zyene to thousands of apps via Zapier — to trigger review requests automatically from your POS, booking system, or CRM.
Using the Zyene REST API
How to use Zyene's REST API — authentication, available endpoints, and code examples for triggering review requests programmatically.
Embedding Review Widgets on Your Website
How to add a review carousel or star rating badge to your website using Zyene's embeddable widgets.
Our support team is available Monday through Friday, 9am–6pm EST. We typically respond within 24 hours.
