Reading and Managing Your Review Inbox — Reviews | Zyene Reviews Help

Your Zyene review inbox aggregates all reviews from connected platforms (Google, Facebook, Yelp) into a single, sorted view.

Inbox Filters

Platform: Filter to show only Google, only Facebook, or only Yelp reviews.
Star rating: Filter by star rating to focus on 1-star reviews (requiring urgent attention) or 5-star reviews (to respond to positively).
Status: Filter by Unresponded, Responded, Flagged, or All.
Date range: View reviews from a specific time period.
Location: For multi-location accounts, filter by location.

New (orange dot): Review has arrived but hasn't been viewed yet.
Unresponded (grey): Review has been viewed but not yet responded to.
Responded (green): Response has been published.
Flagged (yellow): Review has been flagged for Google's review (suspected fake or policy violation).

Select multiple reviews to bulk-mark them as reviewed, export them to CSV, or assign them to a team member for response.

Use the 'Unresponded + 1-2 star' filter daily to prioritize urgent reviews. These are the highest-priority responses for protecting your reputation.

Still have questions?

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