| Feature | Zyene Reviews | Birdeye |
|---|---|---|
| Starting price (monthly) | $29.99/mo | $299/mo |
| Annual contract required | ||
| 7-day free trial | ||
| Negative Feedback Shield | ||
| AI reply suggestions (all plans) | Add-on / Higher tiers | |
| Competitor tracking (all plans) | Premium tiers only | |
| REST API (all plans) | Enterprise only | |
| GBP keyword dashboard |
Every feature, side by side. No marketing speak.
| Feature | Zyene | Birdeye |
|---|---|---|
| Review monitoring (Google, Facebook, Yelp)(Parity) | All plans, real-time | All plans, real-time |
| AI reply suggestions | Unlimited on all plans | Add-on cost on most tiers |
| Auto-commenter (hands-free AI replies) | All paid plans | Not available |
| SMS review requests | 500–700/mo per location | Yes, volume by plan |
| Email review requests | 500–700/mo per location | Yes, volume by plan |
| Negative Feedback Shield | All plans | Not available |
| Competitor tracking | All plans, up to 10 per location | Premium tiers only |
| GBP keyword performance dashboard | All plans | Limited / Not included |
| REST API | All paid plans | Enterprise plans only |
| Embeddable review widgets | All paid plans | Available |
| Zapier integration | All plans | Available |
| Team members (Starter) | Up to 5 | Varies by tier |
| Annual contract required | No — month-to-month | Yes — annual commitment |
| Free trial | 7 days, full access | Demo only |
| Webchat & ticketing platform | Not included (reviews focus) | Yes — full platform |
| Dedicated success manager | Not included (self-serve) | Higher tiers |
Starting price per month, billed annually. Actual pricing varies by location count and contract tier. Zyene pricing as of 2026. See our pricing page for current rates.
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