The challenge
Weekend rushes meant managers forgot to ask for reviews. A few cold-food complaints became public 2-star reviews before the team could make it right. Competitors on the same block had 200+ reviews; Wolfpack had 41.
The solution
Wolfpack BBQ implemented Zyene Reviews with these capabilities:
- SMS review requests 2 hours after dine-in checkout
- Table tent QR codes linked to the same review flow
- Auto-commenter for 4–5 star Google reviews
- Competitor tracking for three nearby BBQ restaurants
Results
Google reviews
41105
+156%
5-star reviews (60 days)
—+64
New
1-star reviews prevented
—11
Shield
Local map pack rank
#7#2
↑ 5 spots
“The SMS after dinner works better than anything we tried before. And when something goes wrong, we hear about it in private — not on Google the next morning.”
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